Q: What is Jade Parc?
A: Jade Parc is a new luxurious candle brand that proudly uses the best ingredients and cleanest materials. It takes us a little longer to create one, but it's worth it in the end. We're also sustainable-conscious so all of our packaging material is 100% recyclable.

Q: Who makes the candles?
A: All of our candles are hand made one by one in our studio.

Q: What makes your candles different from store-bought candles?
A: A few things separate our candles from big traditional store-bought candles, the main being our ingredients are pure and clean. We use a coconut apricot wax blend which is derived naturally. Our concrete vessels are classy and look great in any home. In addition to all of those physical things, we're a small business so we care about the small details which sometimes come up short with mass-produced candles.

Q: How long will it take for me to get my order?
A: Each order is hand made one at a time, it will take approximately 2-3 days to process the order and then allow 3-5 business days for shipping. This process is a little different for pre-orders. Pre-orders will have a specific date above the Pre Order button.

Q: What payment methods do you accept?
A: We accept major credit cards such as American Express, Discover, Mastercard, and Visa or direct payments through PayPal or ApplePay.

Q: My candle came broken, can I get a refund?
A: We do not accept returns. Please contact us within 48 hours of receiving your order if you have received a package that may have been damaged in transit.

Q: How can I check the status of my order?
A: Once you have completed your order, we will send you emails notifying you when we have processed, packaged, and delivered your order so keep an eye out for those.

Have more questions?

If you still have unanswered quesitons, please feel free to reach out to us using our contact form.

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